images/logo.png
images/mastheads/faq.jpg

Frequently Asked Questions

Have Questions? We have your answers...

1. What are the store hours?

A-Plus Party Rental is open Monday thru Friday 9am to 4pm. Our staff is available for appointments scheduled outside these hours to accommodate your needs. During summer hours A-Plus is open on Sunday mornings 7:30-8:00am for Moonbounce returns and 8:30-9:00am for Moonbounce pick-up.

2. When should I make rental reservations?

Early planning ensures the first choice of rental equipment.

3. What type of identification is required for rentals?

A-Plus requires a Current and Valid Drivers License(s) and for some rental items a credit card may be required to be held on file.

4. What if some of the rental products are not used?

Once rental equipment is received by the customer there is no refund for any items that are not used.

5. What payment methods do you accept?

A-Plus accepts all major credit cards. When paying with a personal check for rental tickets totaling over $100.00, a credit card number must also be provided to ensure payment in the event the check does not clear. No out-of-state checks are accepted. A $30.00 fee will be charged for all returned checks

6. When is final payment due?

Payment is due upon delivery or customer pick-up.

7. How do I know what size tent I need?

Many factors determine how much space is needed for your event to run smoothly and comfortably. Our staff is trained to ask detailed questions to help determine what size tent is needed to accommodate your event ideas. We are also available for on-site inspections to ensure that the site chosen will accommodate the tent size that is mutually determined. A-Plus asks that all underground sprinkler systems, septic systems, electrical wires and other underground utilities be marked prior to installation. Trees and bushes that may interfere are also required to be trimmed before installation of a tent. All damage(s) that may occur to the above stated utilities are assumed to be the customers responsibility and A-Plus as a whole or its employees can not be held responsible.

8. Can I make changes to my order?

Any changes to orders must be made 72 hours prior to the scheduled pick-up or delivery date. Availability of inventory is not guaranteed if new items are added or quantities increased within this 72 hour window. If a rental item that required a deposit is cancelled, the deposit is non-refundable if said item is cancelled after 24 hours from placing the order. Final counts on linen orders are 1 week in advance.

9. What are the rules to renting Linens, Glassware and China?

When renting linen we ask that upon return, the linen is shaken free of debris and placed back into the linen bag(s) that the linen was originally sent in. Please do not place linens in plastic garbage bags, as this encourages the growth of mold and mildew. Do not have open flame candles on the linen. As you the customer, will be financially responsible for any damage to items owned by A-Plus. All glassware, china and flatware must be rinsed clean of debris and returned in the racks and/or containers that the items were originally sent in. A cleaning charge will be added to your bill if these steps are not taken. All broken, missing or damaged items will be the customer's financial responsibility.

10. What are the rules of renting Tables, Chairs, Lighting and Sidewalls?

Tables and chairs when delivered are NOT set-up by A-Plus unless this service has been previously arranged. Tables and chairs are to be broken down and stacked for pick up. A charge will be attached to your order if this requirement is not completed. Lighting and Sidewalls are also not installed unless previously arranged. Lights must be taken down for pick up. Sidewalls can remain up unless there is a wind advisory.

11. Can anyone be reached after hours?

Yes, we have a 24 hour on call service. The number for this service can be obtained by calling (207) 883-4472 or through our general contact info.