Home / Frequently Asked Questions
Under what weather conditions can I run a moon bounce?
A moon bounce cannot be run in the rain. We will refund your deposit if you chose to cancel due to weather. However, once you pick up the moon bounce you owed the entire fee regardless if weather permits its use. All moon bounces must be returned rolled up and DRY. A cleaning fee will be charged if item returns wet. Please bring appropriate vehicle to pick up these items. Ask sales associate the size and weight of item you are renting to help determine what vehicle is needed and how many people will be required to roll up and place the moon bounce back into the vehicle for return.
When do you require my final counts for my order?
A minimum of 15 days before the event is required.
I am inviting 200 people to my wedding but I think only 150 will come. How many items should I rent?
You can rent according to your low count. We can add items to your order later, based on availability. Reductions, after booking, are limited to 15%. Reserved tents cannot be canceled or reduced.
What if I have a problem with my order?
As soon as you get your order please check the items to ensure you received the correct items in the correct quantities. Call as soon as you notice anything and we will fix it!
Can I use real candles in the lanterns and candleholders?
Most venues do not allow an open flame. Therefore, we do not allow the use real candles. Also, removing wax from holders is very labor intensive. Many of our products come with battery operated real wax candles.
Are non-refundable deposits required?
Many of our products do require a deposit that is non-refundable.
Do cushions come with the Cross back chairs and the Chiavari chairs?
Yes, please discuss your color preference with our sales team. The cushions are sent separately from the chairs in garment bags. This ensures that your cushions arrive clean. It is your responsibility to put on and take off all the cushions and return them in the garment bags they were sent in. A deposit is taken to ensure this is done.
Are tables and chairs set-up upon delivery?
If this service is requested there is an additional set up charge and this must be arranged when confirming the reservation and is not always available. Tables and chairs must be broken down and stacked for pick-up. FARM TABLES are the only exception to this rule – our staff will set-up and break down these tables.
Do I have to wash linens before I return them?
No. Please shake out Linens and napkins of any food, flowers, confetti etc then place them in the garment bags they were sent in, discard plastic bags. All hangers must be returned. Customer is responsible for replacement cost if linens are returned with burns, rips, mold or have been written on with marker or pen.
What condition does a Grill have to be returned in?
A charcoal grill must be returned free of charcoal and the grates on all grills must be scraped clean of food debris. Failure to due so will result in a cleaning charge.
Do I have to return China, Glassware, Flatware and Cookware washed?
These items must be thoroughly rinsed of all food and placed back into the appropriate racks they were sent in. A cleaning charge will be applied if this is not done. A replacement fee for breakage is also applicable.
Can I be refunded for rentals that I don’t use?
No, once the products have left the warehouse we have lost the ability to rent these items to anyone else.
When will Delivery and Installment occur?
We will do our best to accommodate your schedule. Tent and canopy installments for a weekend are usually Wednesday – Friday. Pick –up of items begin on Sunday. Please communicate your delivery and pick up needs when making your reservation.
